Terms and Conditions for Landscaping Millbank

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Millbank (“we”, “us”, “our”) to the customer (“you”, “your”). By requesting, confirming, or allowing any works to proceed, you agree to be bound by these terms. They apply to all domestic and commercial landscaping services, including design, planting, turfing, hard landscaping, garden maintenance, ground preparation, clearance, and related outdoor works. For the avoidance of doubt, these terms are intended to be a clear legal page for service use and are not a promotional document.

We aim to carry out all landscaping in Millbank with reasonable care, skill, and professionalism. However, the exact scope of service, price, and timetable may vary depending on site conditions, access, weather, and the agreed works. Any estimate, quotation, or schedule is based on the information available at the time of issue. If additional work is required because of unforeseen conditions, unsafe access, hidden defects, or changes requested by you, we may revise the price and completion date accordingly.

These terms should be read together with any quotation, invoice, written specification, schedule of works, or agreed amendment. If there is any inconsistency, the written quotation or confirmed scope of works will take priority for the specific job, followed by these Terms and Conditions. We may update these terms from time to time, but the version in force at the time of your booking will apply to that booking unless otherwise agreed in writing.

Booking Process

To arrange a booking for Landscaping Millbank, you may make an initial enquiry and provide details of the project, including the type of work required, preferred dates, site access information, and any known constraints. We may request photographs, measurements, or a site visit before issuing a quotation. Any quotation provided will usually remain valid for a limited period stated on the quote, and it is subject to confirmation of availability and suitability of the site.

Once you accept a quotation, your booking is only confirmed when we acknowledge acceptance and, where applicable, receive any required deposit or advance payment. We may issue a written confirmation setting out the agreed works, price, estimated start date, and any special conditions. You must review all details carefully and notify us promptly of any error. Failure to do so may affect scheduling or the final invoice.

We reserve the right to decline or postpone a booking if the site is unsafe, access is restricted, permits are needed and not provided, or weather conditions make the works impractical. If we need to attend the property before starting the job, you must ensure that the site is available and that any necessary permissions, keys, gate codes, or other access arrangements are provided in advance. You are responsible for ensuring that the instructions given to us are accurate and lawful.

Payments

Unless otherwise agreed in writing, payment terms will be stated on the quotation or invoice. Landscaping Millbank services may require a deposit to secure a booking, particularly for larger works or where materials must be ordered in advance. Deposits are generally non-refundable once we have committed resources, purchased materials, or reserved labour for your project, except where cancellation rights under these terms or applicable law require otherwise.

The balance of the invoice must be paid in full by the due date stated on the invoice. We may require stage payments for larger projects, progress payments where works are carried out over several days, or payment on completion. We accept payment only by the methods specified on the invoice or booking confirmation. Late payments may result in suspension of works, removal of booked dates from the schedule, and recovery action where necessary.

If payment is not received by the due date, we may charge interest on overdue sums at the statutory rate applicable to business-to-business transactions or, where relevant, as permitted under consumer law. We may also recover reasonable costs incurred in collecting overdue amounts, including administrative fees and debt recovery charges, to the extent allowed by law. Title to any materials supplied may remain with us until payment has been made in full.

Any estimates are based on the scope discussed at the time of quotation and may change if the actual work differs from the assumptions made. For example, additional labour, plant hire, waste removal, or premium materials may increase the final cost. If this happens, we will normally explain the reason for the change before proceeding, provided it is reasonably practical to do so. Continued instruction after such explanation will be treated as acceptance of the revised cost.

Cancellations and Rescheduling

You may cancel or reschedule a booking by giving us notice in writing or by another agreed method. If you cancel after confirming the booking, we may retain part or all of any deposit to cover administrative costs, labour allocation, material ordering, and lost booking opportunities. The amount retained will be reasonable and proportionate to the stage reached and any expenses already incurred. For bespoke landscaping in Millbank projects, some ordered items may not be returnable, and the cost of those items may be charged to you.

If you wish to reschedule, we will try to accommodate a new date, but this is subject to availability and seasonal demand. A rescheduled booking may be treated as a fresh booking if significant time has passed or the original project conditions have changed. If we need to reschedule because of weather, supplier delays, staff illness, or other matters beyond our reasonable control, we will notify you as soon as practicable and arrange an alternative date.

We may cancel or suspend works if you fail to provide access, fail to make payment, request unlawful work, or behave in a way that makes the site unsafe or the service unreasonably difficult to perform. In such cases, any costs already incurred may remain payable. Where cancellation occurs due to our fault and no alternative arrangement is possible, we will refund any unearned sums paid in advance, subject to deductions for work already completed and materials already supplied.

Liability

We will perform services with reasonable care and skill, but we do not guarantee that every outcome will be identical to any images, sketches, or descriptions shown before work begins. Natural materials, living plants, soil conditions, and weather can all affect results. Plant health may depend on aftercare, irrigation, exposure, drainage, and seasonal conditions outside our control. Unless expressly agreed in writing, we do not provide a promise of future growth, establishment, or long-term performance beyond any specific warranty given for a particular item.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses such as loss of profit, loss of enjoyment, or loss caused by delays outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. If we are found liable for any direct loss, our total liability will normally be limited to the amount paid or payable for the relevant service, except where the law requires otherwise.

You are responsible for informing us of any underground services, hidden hazards, restrictive covenants, or site conditions that may affect the work. You must also make us aware of pets, children, fragile structures, and any restricted areas on the property. We will take reasonable care to avoid damage, but we are not responsible for damage caused by undisclosed hazards, pre-existing defects, or instructions given by you that we reasonably follow. Any claim for damage must be reported within a reasonable time and supported by sufficient detail.

Waste Regulations

All waste generated during the provision of Landscaping Millbank services will be handled in accordance with applicable waste management laws and environmental regulations. We may remove green waste, rubble, soil, packaging, and other materials as part of the agreed service only where this is expressly included in the quotation or invoice. If waste removal is not included, you are responsible for arranging lawful disposal unless we agree otherwise in writing.

We will take reasonable steps to separate recyclable or reusable waste where practicable. However, some mixed loads may require disposal at licensed facilities and may attract additional charges. You must not ask us to dispose of hazardous substances, asbestos, oils, chemicals, or other controlled materials unless this has been specifically agreed and can lawfully be managed. Any such material discovered unexpectedly may cause the works to stop until a compliant disposal solution is agreed.

If skips, grab trucks, or other waste containers are required, access and placement must be safe and lawful. You are responsible for obtaining any permissions required for placement on private or public land unless we expressly agree to do so. Waste transfer notes or similar records may be created where required by law, and you agree to provide any information reasonably needed for compliance. Ownership of removed waste passes to us only when lawful transfer arrangements have been completed and any applicable fees have been paid.

Customer Responsibilities

You must provide a reasonably clear and safe working area. This includes removing personal items, securing pets, and ensuring access to water, electricity, or storage where required and agreed. If we are delayed because the area is not ready, we may charge for waiting time or a wasted visit. You are also responsible for confirming that any plants, turf, materials, or features you supply are suitable for the intended use and site conditions.

You must obtain any planning permission, landlord approval, freeholder consent, boundary agreement, or other authorisation required for the works unless we have expressly agreed in writing to obtain it on your behalf. We are not responsible for legal disputes relating to ownership, boundaries, easements, or neighbour objections. If any such issue arises, we may pause the works until it is resolved, and any resulting costs or delays may be charged to you where reasonably incurred.

We may use subcontractors or suppliers to carry out part of the service, but we remain responsible for the standard of our own work and for coordinating the agreed project. Any dates provided are estimates unless specifically confirmed as fixed. Delays may happen due to weather, supply shortages, access problems, or other events beyond our reasonable control. We will try to keep disruption to a minimum, but we are not responsible for delay-related losses unless the law requires us to be.

Variations, Complaints, and Ending the Agreement

If you request a variation to the agreed works, we may revise the quotation, completion time, and materials list. Any variation should be confirmed in writing before the additional work begins, unless an urgent decision is required for safety or practical reasons. If you have a complaint about our service, you should notify us promptly with relevant details so we can investigate. We aim to address issues fairly and reasonably, but this does not affect your statutory rights.

We may end the agreement immediately if you materially breach these terms, fail to pay sums due, or prevent us from carrying out the service safely. Upon termination, you must pay for all work completed, materials ordered, and reasonable costs incurred up to the termination date. Any clause that is found unlawful or unenforceable will, to the extent necessary, be severed and the remainder of the terms will continue in full force.

Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings elsewhere. By proceeding with a booking for Landscaping Millbank, you confirm that you have read, understood, and agreed to these terms.